24/7 Support Available

Aezona Support Center

Expert cloud assistance when you need it most. Fast response times, deep technical expertise, and personalized solutions.
<1hr Emergency Response
Ticket System
Cost Optimization
98%
Customer Satisfaction
<1hr
Avg. Response Time
24/7
Support Availability
500+
Cloud Experts

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Chatbot Support

Instant AI-powered assistance for common queries
  • Available 24/7 for immediate responses
  • Handles 80% of common technical questions
  • Escalates to human agents when needed

Submit Support Ticket

Comprehensive technical support with SLA guarantees
  • Guaranteed response within 4 business hours
  • Dedicated case tracking and updates
  • Direct access to Level 2/3 engineers
  • Attachment support for logs/screenshots

Email Support

Detailed written assistance from our team
  • 24-hour response time guarantee
  • Comprehensive solution documentation
  • Follow-up until issue resolution

On-Call Emergency Support

Immediate assistance for critical production issues
  • 1-hour response time SLA
  • 24/7/365 direct phone access
  • Senior engineer escalation path
  • Root cause analysis included

Resources

Community Forum

Get help from other Aezona customers
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System Status

Check current platform availability
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Service Health

Historical performance metrics
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Frequently Asked Questions

What are your support response times?

We guarantee response within 1 hour for emergency cases, 4 hours for high priority, and 24 hours for standard requests.

How do I check my ticket status?

All tickets can be tracked in your dashboard under the Support section. You'll also receive email updates.

Do you provide phone support?

Yes, phone support is available for emergency cases and enterprise customers. See our Emergency Support option.

What information should I include when submitting a ticket?

Include error messages, screenshots, timestamps, and steps to reproduce the issue for fastest resolution.